Return & Refund Policy

🔁 Return & Refund Policy

The Vastra Edit  -  Last updated: June 14, 2026


We want you to love what you ordered. But we also want to be upfront - we're a small business, and we've kept this policy simple and fair for both sides.

When can you return?

You can raise a return request within 7 days of delivery if:

  • You received the wrong product (different from what you ordered)

  • The product arrived damaged or defective

  • There is a major quality issue

For damaged or wrong items, photos or a short video of the product are mandatory. Without this, we won't be able to process the return.

When can't you return?

  • You changed your mind or don't like the product after receiving it

  • The product has been used, worn, or washed

  • Original tags, labels, or packaging are missing

  • The item was bought during a sale or at a discounted price

  • Return request is raised after 7 days of delivery

Ethnic wear can sometimes look slightly different from photos due to screen brightness, fabric dye batches, and lighting. This is not considered a defect. We recommend checking the product description carefully before ordering.

Exchange

  • If you'd like a size exchange, we'll do our best to accommodate it subject to stock availability

  • Exchange requests also need to be raised within 7 days of delivery

  • If the size or product is out of stock, we'll offer you store credit or a refund

How refunds work

Refunds are only issued in the following cases:

  • Wrong product delivered

  • Damaged or defective product received

  • Order cancelled before dispatch



Refund method:

  • Prepaid orders: refunded to your original payment method (UPI, card, net banking)

  • COD orders: refunded via bank transfer (NEFT/IMPS). We'll ask for your account details once the return is approved



Refunds are processed within 5-7 business days after we receive and inspect the returned item.

How to raise a return request

  • Step 1: WhatsApp or call us at +91 70960 85009 within 7 days of delivery

  • Step 2: Share your Order ID, the issue, and clear photos/video of the product

  • Step 3: We'll review and respond within 24-48 hours

  • Step 4: If approved, we'll arrange a free reverse pickup via Fship

If our courier partner doesn't cover your area for reverse pickup, we'll ask you to self-ship and reimburse the shipping cost for valid cases (wrong/damaged item only).

Order cancellation

  • You can cancel your order any time before it is dispatched - just message us immediately

  • Once the order is shipped, cancellation is not possible

  • For prepaid cancellations before dispatch, the full amount is refunded within 5-7 business days

COD policy

  • COD is available across most pincodes in India

  • Please be available to receive the package - repeated non-delivery or refusals may result in COD being restricted for your account

  • COD handling charges (if any) are non-refundable

Questions? We're here.

  • WhatsApp / Call: +91 70960 85009

  • Email: thevastraedit@gmail.com

  • Location: Green Land Chokdi, Rajkot, Gujarat - 360003